At KC Tech Pvt. Ltd., we aim to ensure client satisfaction through transparent communication, professional service, and ethical practices.
This Refund Policy outlines the circumstances under which a refund may be issued and the conditions that apply to all website and mobile app development projects.
1. General Policy Overview
Our refund policy is designed to maintain fairness for both the client and KC Tech Pvt. Ltd.
We invest time, technical expertise, and resources from the moment a project begins.
Therefore, refunds are handled based on the project stage and the work completed at the time of the refund request.
By engaging our services and paying the advance amount, clients acknowledge that they have read, understood, and agreed to this policy.
2. Stages of Refund Eligibility
Refund eligibility depends on the project status and progress, as described below:
a. Before Advance Payment
No refund is applicable for any discussions, meetings, consultations, proposals, or quotations provided before payment.
These are part of our free consultation process and carry no financial obligation.
b. After Advance Payment, Before Work Starts
If the client pays the 40% advance but decides not to proceed with the project before any work has started:
A full refund of the advance amount will be issued immediately, without deduction.
The client must request the refund in writing (via email or message) within 7 days of payment.
However, if domain registration or hosting setup has already been completed,
10% of the total project cost (not the advance) will be deducted to cover service charges and setup expenses.
The remaining balance will be refunded immediately.
c. After Work Has Started
Once development or design work begins, the advance payment becomes non-refundable.
This is because resources such as time, design, and development efforts have already been allocated.
In this case:
No refund will be issued for any reason, including changes in business plans, financial circumstances, or third-party delays.
KC Tech Pvt. Ltd. will, however, make reasonable efforts to adjust, modify, or resolve issues to maintain project satisfaction.
3. Domain, Hosting, and Third-Party Purchases
If KC Tech Pvt. Ltd. has already purchased or configured any domain, hosting, APIs, or third-party tools/services on behalf of the client:
These costs are non-refundable, as they are paid directly to external providers.
Ownership of such assets (like domain and hosting) will be transferred to the client after final payment.
4. Cancellation by KC Tech Pvt. Ltd.
In rare cases where KC Tech Pvt. Ltd. must cancel the project due to internal reasons (e.g., unavoidable operational issues or unforeseen technical circumstances):
A full refund of the amount paid will be issued to the client.
The refund will be processed within 7 business days of written notification.
5. Delivery Delays and Disputes
KC Tech Pvt. Ltd. will always strive to meet the agreed delivery deadlines. However:
Delays caused by client inaction (e.g., failure to provide content, feedback, or approvals) do not qualify for a refund.
If a project is delayed due to technical or operational reasons from our side, the issue will be addressed promptly, and revised timelines will be discussed with the client.
Refunds will only be considered if KC Tech fails to deliver the project entirely after a mutually agreed extended period.
6. Post-Delivery and Maintenance Refunds
After project completion and client approval:
No refunds are available once the project has been delivered, source code handed over, or website/app made live.
Ongoing maintenance or update services, once initiated or renewed, are also non-refundable.
7. Refund Processing Time
If a refund is approved, KC Tech Pvt. Ltd. will:
Process the refund within 7–10 business days of approval.
Refund the amount through the same payment method used by the client (bank transfer, digital wallet, or other authorized channels).
Provide an acknowledgment email once the transaction is completed.
8. Exceptions and Non-Refundable Situations
Refunds will not be granted in the following cases:
Change in business decision or client’s personal circumstances
Client dissatisfaction with design preferences after work begins (minor revisions will be handled)
Miscommunication or lack of timely response from the client
Force majeure events (natural disasters, political instability, or internet disruptions)
Unauthorized modification or misuse of the delivered website/app by the client or third parties
9. Dispute Resolution
In the event of a disagreement regarding refund eligibility, both parties agree to:
First attempt to resolve the issue through open communication and negotiation
Avoid any legal claims or public disputes until internal discussions are complete
If unresolved, any legal proceedings will be handled under the laws of Nepal, and the jurisdiction will be within Nepalese courts
10. Policy Acceptance
By engaging KC Tech Pvt. Ltd. for website or app development and making any payment (advance or full),
the client acknowledges and accepts this Refund Policy as part of the official service agreement.
✅ In Summary:
Full refund possible only before work starts.
10% deduction if domain/hosting setup is done.
No refund once development begins.
KC Tech will always aim to resolve issues professionally and maintain good faith communication.
